1Win Customer Support: 24/7 Expert Help & Contact Channels
It is important for us that every player can quickly resolve any issue and receive consultation on any question when needed. For this purpose, we have organized round-the-clock 1Win customer support. You can contact it at any time using one of the four official communication channels. This page lists all current contact details and provides answers to common player questions.
How to Contact 1Win Support
You can contact the 1Win customer support service regardless of whether you play for real money or in demo mode. There are four ways to do this:
- By email. Send a message to the customer support email address;
- By phone. Contact a specialist using the phone number available in your country;
- Via chat. Click the button to start the chat and send a message in the dialog window;
- Via social networks. Contact the community administration in the selected social network.
Support agents work 24/7. Player requests are processed on a first-come, first-served basis.
Email Support: Detailed Correspondence
Email communication is suitable for resolving issues that require a detailed review. To receive consultation, send a message to [email protected].
The average response time is 2 to 3 hours. To speed up the processing of your request, follow these recommendations:
- Send the email from the address you used during registration at 1Win;
- Briefly describe the issue in the subject line, and explain it in detail in the message body;
- Do not reply to emails received as part of promotional or newsletter mailings;
- Do not send multiple emails in a row if they relate to the same issue;
- If possible, attach screenshots or other supporting materials.
Also, remain polite. Do not insult customer support staff or use offensive language. Such actions may result in your account being blocked.
Phone Line: Instant Advice
The 1Win hotline is intended for resolving urgent issues and receiving quick consultations. The contact phone number depends on your country of residence. Calls are free. Support agents communicate in English.
You can contact customer support via the hotline if you encounter problems creating a new account, cannot launch a specific gambling game, have not received a bonus, cannot withdraw funds, or experience delays in the verification process. You may also need clarification regarding legal status and license information, and more.
Online Chat: Fastest Response
Online chat is another fast way to contact 1Win customer support. To use it, click the chat launch button in the corner of the screen and send a message. A support agent will join the conversation within 15 minutes. In rare cases, such as during periods of high support workload, the waiting time may be longer.
The online chat is available 24/7. It can be accessed both on our website and in the mobile app for Android and iOS.
FAQ
Is the 1Win support service available 24 hours a day?
Yes, our specialists work around the clock without breaks or days off. This schedule applies to all contact methods.
What is the best way to contact support for an urgent issue?
If you have an issue that requires the fastest possible response, we recommend contacting 1Win customer support via online chat or by phone.
How long is the typical waiting time for an email response?
Emails are reviewed in the order they are received. On average, the response time is several hours. Delays may occur only if the issue is very serious or if additional information is required.
Can I ask technical questions about the mobile app in the online chat?
Yes, you can ask questions related to any aspect of playing at 1Win, including technical issues.
Are calls to the official 1Win phone numbers free of charge?
Yes, you can contact 1Win customer support using a free international phone number.
Do I need to be a registered user to contact customer support?
No, you do not need to create an account to contact customer support. All contact methods are available without registration.
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Social Networks and Messengers
To increase player trust and better understand our audience, we have created communities on all popular social networks and messengers. You can find official 1Win channels on Instagram, Facebook, X (Twitter), Telegram, and others. These platforms publish information about new casino slots and bonuses, distribute promo codes, and announce tournaments and other events. In addition, you can contact the administration of these communities to get answers to questions and assistance with resolving issues.